Refund & Return Policy
Last updated: 13-Aug-2026
True Ceylon Spices sells food products. Because spices are consumable goods, our return terms are specific to food safety, and are set out in full below.
Unopened products
You may request a return within 14 days of the delivery if the product is:
- unopened, with the manufacturer’s seal intact
- in its original packaging, undamaged
- accompanied by your order number
Sealed, unopened products in resalable condition are eligible for a full refund of the product price. Original shipping charges are not refunded.
Opened products
For food safety and hygiene reasons, we cannot accept the return of any product once the seal has been broken. This does not affect your rights where a product arrives damaged, incorrect, or defective ; see below.
Damaged, incorrect, or defective orders
If your order arrives damaged, incorrect, or in unsatisfactory condition, contact us at info@trueceylonspices.com within 7 days of delivery with your order number and photographs of the product and packaging.
We will replace the item or issue a full refund, at your choice. You do not need to return the product. International return shipping of food products typically costs more than the goods themselves, so we resolve these cases without a return.
Orders that do not arrive
Every express shipping order is dispatched with a tracking number. Economy shipments are shipped with package registration number. If tracking shows no movement for 21 days, or the package is not delivered in the maximum duration mention in the shipping category, or the parcel is confirmed lost, contact us and we will reship your order or refund it in full.
If a parcel is returned to us because of an incorrect address supplied at checkout, a failure to collect from the postal service, or a refusal to pay local import charges, we will refund the product price less the original shipping cost.
Cancellations
Orders can be cancelled for a full refund at any time before dispatch. Once a parcel has been handed to the postal service, the return terms above apply.
How refunds are issued
Approved refunds are returned to the original payment method used at checkout. Card refunds are processed through our payment gateway back to the card that was charged; we cannot refund to a different card or account.
Refunds are initiated within 5 business days of approval. The time for funds to appear on your statement depends on your card issuer, usually 5–14 business days.
Return shipping
Where a return is required for an eligible unopened product, return shipping is paid by the customer. Where the return is caused by our error, we cover the cost or waive the return entirely.
Contact
True Ceylon Spices ·144/1, Gamagoda, Baddegama, Sri Lanka 80200. +94 912 293 611, +94 772 448 418, info@trueceylonspices.com
