Shipping & Delivery Policy

Last updated: 13-Aug-2026

Where we ship

We ship worldwide from Sri Lanka.

Dispatch time

Orders are packed and dispatched within 1–3 business days of payment confirmation. During harvest and processing periods this may extend to 5 business days; if so, we will email you.

Delivery time

Express shipping : 5-10 Business days

Economy shipping : 7 – 21 Business days

These are estimates provided by the postal service, not guarantees. Customs inspection, public holidays and local postal delays can extend them.

Carrier and tracking

Economy shipping orders are shipped by Sri Lanka Post with a customs declaration attached. A package registration number will be provided. Tracking facility of this shipping method is unavailable. The refund policy will apply if the package is not delivered within the specified delivery time above.

Express shipping packages will be shipped by DHL/ Fedex / EMS. A tracking number is emailed to you at dispatch and can be tracked through the carrier website.

Larger and wholesale orders are shipped by air freight or sea freight, tracking details are provided in the same way.

Shipping charges

Shipping is calculated at checkout based on order weight and destination. The amount shown at checkout is the final shipping charge.

Customs duties and import taxes

You are the importer of record. Any customs duties, import taxes, or brokerage fees charged by your country are your responsibility and are not included in the price you pay us. These charges are set by your government, not by us.

Some countries restrict the import of food or plant products. Please confirm your local rules before ordering. We cannot refund orders seized or destroyed by customs authorities.

Incorrect addresses

Please check your delivery address at checkout. We are not able to redirect a parcel once it has been dispatched.

Contact

True Ceylon Spices ·144/1, Gamagoda, Baddegama, Sri Lanka 80200. +94 912 293 611, +94 772 448 418, info@trueceylonspices.com