Privacy Policy
Last updated: 13-Aug-2026
True Ceylon Spices (G/07/10071, Sri Lanka) operates trueceylonspices.com. This policy explains what personal information we collect, why, and what we do with it.
Information we collect
- Order information you provide at checkout: name, delivery address, email address and phone number.
- Payment information. Card details are entered directly into our payment gateway’s secure page. We never receive, see or store your full card number, expiry date or security code.
- Technical information collected automatically: IP address, browser type, device type, and pages visited, via cookies and similar technologies.
- Correspondence you send us by email or contact form.
How we use it
- To process, pack, ship and track your order
- To send order confirmations, dispatch notices and tracking numbers
- To answer your questions and provide customer support
- To meet our legal, customs and tax obligations
- To detect and prevent fraudulent transactions
- To send marketing emails, only where you have opted in
Who we share it with
We share only what is necessary, with:
- Our payment gateway and its partner banks, to process your payment
- Postal and courier services, to deliver your order — this includes your name and address on the customs declaration, as required by law
- Website and email service providers who host our site and send our transactional emails
- Government authorities, where required by Sri Lankan law or the customs regulations of the destination country
We do not sell, rent or trade your personal information.
International transfer
Our business is located in Sri Lanka. If you order from outside Sri Lanka, your information will be transferred to and processed in Sri Lanka in order to fulfil your order.
How long we keep it
Order records are retained for as long as required by Sri Lankan tax and export regulations. You can ask us to delete marketing data at any time.
Your rights
You may ask us to access, correct or delete the personal information we hold about you, and you may unsubscribe from marketing emails at any time using the link in the email or by contacting us. Write to info@trueceylonspice.com and we will respond within 30 days.
Cookies
We use cookies to keep your shopping cart working, remember your preferences, and understand how the site is used. You can disable cookies in your browser, but the cart and checkout may stop working correctly.
Security
We use SSL encryption across the site and rely on PCI-DSS compliant payment providers to handle card data. No method of internet transmission is completely secure, and we cannot guarantee absolute security.
Changes
We may update this policy. Changes are posted on this page with a revised date.
Contact
True Ceylon Spices ·144/1, Gamagoda, Baddegama, Sri Lanka 80200. +94 912 293 611, +94 772 448 418, info@trueceylonspices.com
